Cancel a subscription
- iPhone / iPad: Settings, your name, Subscriptions, X-Builds, Cancel Subscription.
- Android: Google Play, profile, Payments & subscriptions, Subscriptions, X-Builds, Cancel.
- Website (Paddle): sign in on your account page and choose Manage subscription, or use the link in your Paddle receipt email.
Cancelling stops the next renewal; Pro stays active until the end of the period you already paid for. During a free trial, cancel at least 24 hours before it ends and you will not be charged.
Request a refund
- App Store: reportaproblem.apple.com, sign in, choose X-Builds Pro and follow the steps. Apple decides refunds under its policy.
- Google Play: within 48 hours you can refund from Google Play directly; after that, request one from Google. Google decides refunds under its policy.
- Website (Paddle): Paddle.com is the Merchant of Record for website orders and handles returns. Use the link in your receipt email or paddle.net to ask for a refund; Paddle decides under the Paddle Buyer Terms.
Because we never receive your payment details, we cannot issue refunds ourselves. If a refund is declined and you believe something went wrong on our side (for example Pro did not unlock after purchase), email us from the address you signed in with, or tell us roughly when you bought, and we will help.
Lifetime purchase
The lifetime plan is a one-time purchase with no renewals. Refund requests follow the same process above, through whoever billed you.